CommercialAdministrativeMedium impact
Offset process for overpayment recovery training available
Cigna·General
We identified it
Jun 18, 2026
Summary
Cigna Healthcare is expanding their offset process for overpayment recovery, allowing them to deduct overpaid amounts from future claim payments instead of requiring paper refund requests. Training sessions are available for affected providers who received notification letters.
Action Required
If your practice received an offset notification letter from Cigna Healthcare: Register for and attend the available training sessions to understand the new overpayment recovery process. When you receive vendor communications about offsets, you have three options: refund the full amount to avoid offset, dispute the overpayment through the vendor, or request to start the offset process earlier. Failure to respond may result in automatic deduction from future claim payments.