CommercialAdministrativeMedium impact
Key reminders for the new year
Cigna·Psychiatry·Coverage
Effective date
Jan 1, 2025
We identified it
Jun 18, 2026
Summary
Evernorth/Cigna Healthcare reminds providers to verify patient eligibility and benefits at the start of the new year since benefit plans often change on January 1. Multiple verification methods are available including the provider portal, Coverage Confirmation Grid, and phone verification.
Action Required
Starting January 1, 2025: Front desk staff must verify patient eligibility and financial responsibilities at each patient's first visit of the year. Use the Evernorth Provider portal (Provider.Evernorth.com), Coverage Confirmation Grid, or call the number on patient ID cards. Register for portal access if not already done and attend training webinars to familiarize staff with verification tools.