All PlansAdministrativeMedium impact
Reminder: Using digital tools offers faster turnaround and reduced administrative burden
Cigna·Coverage
We identified it
Jun 18, 2026
Summary
Cigna Healthcare is reminding providers to use digital tools for eligibility verification and claims submission to achieve faster processing and reduced administrative burden. The policy encourages using CignaforHCP.com for online eligibility checks and EDI vendors for electronic claims submission, with exceptions for Third-Party Administrator accounts.
Action Required
Immediately: Billing team should prioritize using CignaforHCP.com for patient eligibility verification instead of phone calls. Work with your EDI vendor to ensure electronic claims submission is set up for Cigna Healthcare patients. Continue using phone verification only for Third-Party Administrator accounts and Strategic Alliances members by calling the number on patient ID cards.