CommercialAdministrativeLow impact
Reminder: Using digital tools offers faster turnaround and reduced administrative burden
Cigna·Coverage
We identified it
Jun 18, 2026
Summary
Cigna Healthcare is reminding providers to use digital tools for checking patient eligibility and submitting claims to achieve faster processing times and reduce administrative work. The policy promotes using CignaforHCP.com for online verification and working with EDI vendors for automated claims submission.
Action Required
Consider transitioning to digital tools: Use CignaforHCP.com to verify patient eligibility online instead of phone calls, and work with your EDI vendor to submit claims electronically for faster processing. Note: Continue using phone verification (number on patient ID card) for Third-Party Administrator accounts including Shared Administration Repricing, Payer Solutions, and Strategic Alliance members.