CommercialAdministrativeMedium impact
Access patient digital ID cards on Provider.Evernorth.com
Cigna·Coverage
Effective date
Dec 18, 2025
We identified it
Jun 18, 2026
Summary
Cigna Healthcare has transitioned to digital ID cards that are accessible through Provider.Evernorth.com, replacing physical ID cards. Patients may present digital cards on smartphones, and providers can access/print patient ID cards through the provider portal or by calling customer service.
Action Required
Immediately: Train front desk staff to accept digital ID cards on patient smartphones and not turn patients away without cards. Update workflows to verify eligibility through CignaforHCP.com portal or by calling 1.800.88Cigna when patients don't present ID cards. Review Provider.Evernorth.com/DigitalIDCards for step-by-step guides and training materials.