ForwardHealth Holiday Schedule

REQUIREMENTS: - Immediately: Update billing team calendars and claim submission processes to reflect ForwardHealth's 2025-2026 holiday schedule. Post the closure dates prominently in billing department and in billing software systems. - Before each holiday closure: Verify all claims for affected programs (BadgerCare Plus, Medicaid, SeniorCare, Wisconsin Chronic Disease Program, Wisconsin HIV Drug Assistance Program, Wisconsin Well Woman Program, Children's Long-Term Support Program) are submitted to complete processing by the program-specific deadlines: Monday for WWWP and HDAP, Tuesday for WCDP, Friday for Medicaid/BadgerCare Plus/SeniorCare/CLTS. - Billing team must communicate with any claims vendors or clearinghouses to confirm their holiday schedules, as they may differ from ForwardHealth's schedule. - Account for payment delays in cash flow projections: Plan for one-day delays when holidays occur on Monday (affects all programs), Wednesday (affects WCDP), or Thursday (affects Medicaid/BadgerCare Plus/SeniorCare/CLTS EFT payments). Note that bank/market holidays may cause additional one-day EFT settlement delays. - Inform providers that the ForwardHealth Portal remains available 24/7 for claim submission, member verification, and prior authorization, even on holidays. - Consequence of inaction: Claims submitted after the program-specific deadlines may not process timely, causing payment delays and potential claim denials. Missed deadlines could also trigger resubmission requirements.