MedicaidAdministrativeLow impact
Total Gainwell System Outage for MMIS Scheduled Maintenance COMPLETE
Alabama Medicaid·AL·Provider Notice
Effective date
Sep 26, 2026
We identified it
Sep 27, 2026
Summary
The Gainwell Technologies MMIS (Medicaid Management Information System) scheduled maintenance has been completed as of 9/26/2026, and all systems are now fully operational. Medicaid providers can resume normal claims submission and system access. This is a restoration notice confirming system availability after a planned outage.
Action Required
No immediate action required. Billing team should verify normal system operations by testing access to the Gainwell MMIS portal and submitting test claims if any issues occurred during the outage. If any claims were pending submission during the maintenance window, resubmit them now. Contact Gainwell EMC Helpdesk at (800) 456-1242 (Mon-Fri 7am-8pm CT, Sat 9am-5pm CT) or PAC at (800) 688-7989 (Mon-Fri 8am-5pm CT) if technical issues persist.