MedicaidAdministrativeMedium impact
Provider Notification - Submit Peer to Peer Requests Electronically in Availity
Aetna Better Health of Virginia·VA·Provider Notification
Effective date
Sep 17, 2026
We identified it
Sep 26, 2026
Summary
Aetna Better Health of Virginia is launching an electronic peer-to-peer (P2P) request submission process through Availity beginning September 17, 2026. Providers must transition from manual submission methods to submitting P2P request documents electronically via the Availity contact messages platform using the Medicaid Contact Us application.
Action Required
By September 17, 2026: Billing and clinical staff must (1) ensure provider registration with Availity at availity.com/Essentials-Portal-Registration if not already completed, (2) update internal P2P submission workflows to use the Availity electronic process instead of previous submission methods, (3) train staff on the step-by-step process: log into Availity, select Aetna Better Health payer space, access Medicaid Contact Us application, select 'Peer to Peer (P2P)' from the dropdown, enter request details in message field, attach saved request form, and submit. Providers should transition all P2P requests to this electronic method on the effective date. Contact Aetna Provider Relations at 1-800-279-1878 (TTY: 711) Monday-Friday 8 AM-6 PM with questions.