MedicaidAdministrativeMedium impact
PT 14-26: Updates to Communication with Provider Relations and Resolution Units
Maryland Medicaid·MD·Provider Communication
Effective date
Sep 1, 2025
We identified it
Jun 18, 2026
Summary
Maryland Medicaid has established a new email inbox for institutional provider communications and extended Provider Services Call Center hours. Effective September 1, 2025, institutional providers can submit late claims, appeals, and review requests via email at mdh.institutionalpru@maryland.gov, and call center hours expand to 8:30am-4:00pm.
Action Required
By September 1, 2025: Billing team should update contact information and procedures for Maryland Medicaid institutional claims. Add new email mdh.institutionalpru@maryland.gov to systems for submitting late claims beyond 12-month deadline, appeals, and claims requiring additional review. Update staff reference materials with new call center hours (8:30am-4:00pm) for both PPRU (410-767-5503 Option 2) and IPRU (410-767-5457). Ensure all email attachments are clear and legible to avoid processing delays.