All PlansAdministrativeHigh impact
Notification of System Issue Related to Authorizations
Blue Cross Blue Shield of North Dakota·ND·Provider News
We identified it
Sep 18, 2026
Summary
BCBS North Dakota is experiencing a system issue affecting provider authorization submissions through Availity Essentials. Providers receiving the error 'Member: Unable to retrieve all relevant member information. Please try again later' should fax authorization requests instead. This is a temporary workaround while the issue is being investigated.
Action Required
Immediately: Billing and authorization staff must be aware that authorization submissions via Availity Essentials may fail with the specific error message noted. When this error occurs, fax authorization requests directly to BCBS North Dakota instead of retrying online. Contact Provider Service Center at 800-368-2312 (or 833-777-5779 for Medicaid Expansion) if errors persist or for guidance. Establish a temporary fax submission workflow as backup until BCBS confirms the system issue is resolved. Monitor for resolution notification from BCBS.