ExchangeAdministrativeMedium impact
Important Update: New Contact Details for Ambetter (Marketplace) Pharmacy Appeals
Ambetter·MO · Pharmacy·Pharmacy
Effective date
Sep 14, 2026
We identified it
Sep 15, 2026
Summary
Ambetter (Marketplace) has updated their pharmacy appeals contact information, effective immediately. Billing teams must use new fax numbers for non-specialty/retail medications (1-888-865-6531) and specialty/buy-and-bill medications (1-844-235-5091), or mail appeals to the Tampa, FL address provided.
Action Required
Immediately: Billing team must update all pharmacy appeals contact information in billing software, internal documentation, and staff reference materials. Replace old fax numbers with: 1-888-865-6531 for non-specialty/retail medications and 1-844-235-5091 for specialty/buy-and-bill medications. Update mailing address to P.O. Box 31398, Tampa, FL 33631. Verify all staff submitting Ambetter pharmacy appeals use correct numbers/address. Failure to use updated contact details may result in appeals being misdirected or lost.