New in Availity Essentials: Streamline Authorization Follow-Ups by Viewing and Responding to RFAI Online

Immediately: Billing and authorization teams should access the Authorization/Referral Dashboard in Availity Essentials to familiarize themselves with the RFAI workflow. Train staff to identify 'Pending Action – Contact Payer' status in the Status/Last Updated column, review payer messages in the Review Reason 1 field, and upload responses using the RFAI section. For authorizations submitted outside Availity Essentials (via other portals or fax), use the Authorization/Referral Inquiry tool and pin them to the dashboard to enable RFAI tracking. Access the three-minute demo under Help & Training > Get Trained and search 'CNC' in the Learning Center for 'Auth Request for Additional Information.' This change eliminates manual calls and faxes, so expedite adoption to prevent response delays on pending authorizations.