New in Availity Essentials: Streamline Authorization Follow-Ups by Viewing and Responding to RFAI Online

Immediately: Billing and authorization teams must familiarize themselves with the new RFAI online workflow in Availity Essentials. Access the Authorization/Referral Dashboard, review the RFAI section for pending requests marked 'Pending Action – Contact Payer,' and begin responding to payer requests online instead of via phone or fax. Staff should complete the three-minute demo (Help & Training > Get Trained, search 'CNC' and select 'Auth Request for Additional Information') and reference the illustrated step-by-step instructions in Availity's Provider Help Center (Help & Training > Find Help, search 'process requests for additional information authorizations'). Ensure all team members uploading responses understand the 10-attachment and 64 MB file size limits. Note: For authorizations submitted outside Availity Essentials (via another portal or fax), use the Authorization/Referral Inquiry tool to pin them to the dashboard for RFAI tracking.