New in Availity Essentials: Streamline Authorization Follow-Ups by Viewing and Responding to RFAI Online

Immediately: Billing team and authorization staff should log into Availity Essentials and review the Authorization/Referral Dashboard to identify any pending RFAI requests marked as 'Pending Action – Contact Payer' in the Status/Last Updated column. Train all staff who handle prior authorizations on the new RFAI workflow using the three-minute demo available under Help & Training > Get Trained (search 'CNC' > 'Auth Request for Additional Information'). For authorizations submitted outside Availity Essentials, use the Authorization/Referral Inquiry tool to pin them to the dashboard for tracking. Implement this process to eliminate manual phone/fax follow-ups and accelerate authorization responses. Note: RFAI requests sent before an authorization is pinned to the dashboard will not appear and will continue to arrive through other channels.