New in Availity Essentials: Streamline Authorization Follow-Ups by Viewing and Responding to RFAI Online

Immediately: Billing and authorization teams should familiarize themselves with the new RFAI feature in Availity Essentials. Access the Authorization/Referral Dashboard to locate pending RFAI requests in the 'Pending Action – Contact Payer' status. Review the Review Reason 1 field for payer messages and upload responses in the RFAI section. For authorizations submitted outside Availity Essentials, use the Authorization/Referral Inquiry tool to pin them to the dashboard for tracking. Watch for incoming RFAI notifications and prioritize responding online to avoid authorization delays. Access the three-minute demo under Help & Training > Get Trained and search 'Auth Request for Additional Information' in the Learning Center catalog. This change does not eliminate other notification channels for RFAIs received before an authorization is pinned to the dashboard.