CommercialAdministrativeMedium impact
Call for Preservice Requests for Applied Behavior Analysis for Commercial Members
BCBS Montana·MT · Psychiatry·General
Effective date
Apr 1, 2026
We identified it
Jun 18, 2026
Summary
Starting April 2026, Applied Behavior Analysis (ABA) preservice requests for commercial members must be submitted by phone call instead of forms. Customer service representatives will guide the intake process and a clinician will follow up for telephonic review.
Action Required
Before April 2026: Billing team and providers must stop using forms for ABA preservice requests for commercial members. Instead, call the customer service number on the member's ID card to initiate requests. Train staff on the new telephonic intake process and prepare for follow-up clinical reviews by phone.