Medicare AdvantageAdministrativeLow impact
Encourage Medicare Advantage Members to Respond to Survey on Health Care Experiences
BCBS Montana·MT·Government Programs
Effective date
Mar 1, 2026
We identified it
Jun 18, 2026
Summary
Blue Cross and Blue Shield of Montana is encouraging providers to help Medicare Advantage members respond to the annual CAHPS survey that begins in March, which measures patient experiences and affects CMS Star Ratings. Providers should focus on improving access to care, communication, and preventive care to support positive member experiences.
Action Required
Starting March 2026: All staff should encourage Medicare Advantage members who receive CAHPS surveys to respond. Providers should focus on improving patient experience by maintaining open sick visit appointments, clear communication, follow-up after urgent care, recommending flu shots during flu season, and completing health assessments. Front desk should inform members about telehealth and after-hours care access.