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Artificial Intelligence (AI) Inquiries

Blue Cross Blue Shield of Vermont·VT·Provider News
Effective date
Sep 1, 2026
We identified it
Sep 1, 2026
Days to comply
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Summary

Blue Cross and Blue Shield of Vermont will not respond to AI-generated, automated, or non-live inquiries or calls to any area of the company. Suspected AI calls will be disconnected. The practice must ensure that internal staff and third-party vendors do not use AI to contact Blue Cross VT, as this decision was made to protect member data and company security.

Action Required

Action needed
REQUIREMENTS: - Immediately upon receipt: Audit all current third-party vendors and billing software to identify any AI-based automated inquiry or call systems that contact Blue Cross VT - By September 1, 2026: Billing team, practice managers, and any third-party billers/vendors must disable or remove all AI-generated, automated, or bot-based communication methods (chatbots, automated voice systems, RPA tools) that would contact Blue Cross VT for claim status, prior authorization inquiries, or account follow-ups - Ensure all inquiries to Blue Cross VT are made by live personnel via the Provider Resource Center, email (providerrelations@bcbsvt.com), or phone (888) 449-0443, option 1 - Update vendor contracts and service agreements with third-party billers to explicitly prohibit AI-based automated contact with Blue Cross VT and include this requirement in any business associate agreements - Communicate this policy to all staff and vendors who interact with Blue Cross VT on behalf of the practice - CONSEQUENCES: Suspected AI calls will be disconnected, and the practice may lose communication channels or face delayed responses, impacting claim processing and authorization timelines

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