CommercialPrior AuthHigh impact
Alacura for Medical Transportation Management: Learn More
BCBS Montana·MT · Emergency Medicine, Critical Care·General
Effective date
Apr 1, 2026
We identified it
Jun 18, 2026
Summary
Effective April 1, 2026, Blue Cross Blue Shield of Montana implemented Alacura Medical Transportation Management to conduct prior authorization and medical necessity reviews for air and ground ambulance services for fully insured and retail PPO, POS, and HMO members. Providers must contact Alacura at 866-307-1303 before all nonemergent and nonurgent medical transports, and ambulance providers should verify Alacura engagement before patient pickup.
Action Required
Immediately: All providers must contact Alacura at 866-307-1303 for prior authorization before any nonemergent or nonurgent medical transportation for BCBSMT fully insured and retail members. Ambulance providers must verify Alacura has been engaged before picking up patients. Update workflow to check eligibility through Availity first, then obtain authorization from Alacura with patient information, clinical records, and transport details. Include ambulance run reports, flight records, and clinical documentation with all claims to prevent processing delays.