CommercialAdministrativeMedium impact
Respond to calls and inquiries from HelpScript
BCBS Michigan·MI·Provider News
Effective date
Sep 1, 2026
We identified it
Aug 26, 2026
Summary
Blue Cross Blue Shield of Michigan and Blue Care Network are implementing HelpScript coordination for manufacturer copay assistance programs on high-cost medical benefit drugs. Billing and claims staff must respond to HelpScript calls to facilitate member enrollment, ensure proper reimbursement from manufacturers, and improve medication access. This requires establishing communication protocols with HelpScript to coordinate copay assistance details.
Action Required
Effective September 2026: Billing and claims staff must establish a process to respond to and coordinate with HelpScript calls regarding manufacturer copay assistance program enrollments. Specifically: (1) Designate billing staff to answer calls from HelpScript at 1-833-807-4776 (hours: 8 a.m. to 8 p.m., Monday-Friday); (2) Document enrollment details provided by HelpScript patient advocates, including manufacturer reimbursement instructions; (3) Update internal workflows to track and process manufacturer funds for eligible high-cost drugs; (4) Train billing department on HelpScript service details using the reference document 'Drugs: For medication discounts, adherence and prior authorization determinations.' Failure to respond to HelpScript may delay manufacturer reimbursement, impact member medication adherence, and affect member access to high-cost medications.