All PlansAdministrativeMedium impact
New Provider Portal and payment vendor launch delayed
Priority Health·Claims & Billing
Effective date
Jan 1, 2027
We identified it
Aug 25, 2026
Summary
Priority Health is delaying the launch of its new Provider Portal (powered by Epic) and new payment vendors (Optum Financial and ECHO Health Inc.) from the originally planned date to January 1, 2027. Billing teams should continue using the current Prism portal with no workflow changes until the new effective date, though staff may begin preparing by creating accounts in the new portal now.
Action Required
Before January 1, 2027: No immediate action required. Billing team should continue using Prism portal for all current operations without changes. By December 2026: Attend rescheduled training sessions (dates to be announced) on the new Epic-powered Provider Portal and Optum/ECHO payment options. IT and billing staff should ensure team members retain login credentials if new portal accounts were already created. After January 1, 2027: Transition all portal activities to the new Epic Provider Portal and implement new payment vendor workflows. Failure to complete training before the January 1 transition date may impact operational efficiency during the portal migration.