MedicaidAdministrativeMedium impact
September 30, 2026, Quarterly Illinois Electronic Visit Verification (EVV) Townhall Webinar
Illinois Medicaid - HFS·IL · Occupational Therapy, Physical Therapy·Provider Notice
Effective date
Sep 30, 2026
We identified it
Aug 25, 2026
Summary
The Illinois Department of Healthcare and Family Services (HFS) is hosting a mandatory quarterly Electronic Visit Verification (EVV) townhall webinar on September 30, 2026, to educate Personal Care Service (PCS) and Home Health Care Service (HHCS) providers on EVV compliance requirements, non-compliance penalties, system access, and troubleshooting. This is an informational/educational notice requiring attendance or review of recorded materials.
Action Required
By September 30, 2026: PCS and HHCS providers and billing staff should register for and attend the Illinois EVV Townhall Webinar (1-3 PM CST) at the provided registration link. If unable to attend live, billing team must review the recorded webinar and uploaded materials on the HFS EVV website after September 30. Key focus areas include: understanding EVV policy reminders and non-compliance penalties, accessing HHAX Know Your Numbers (KYN) reports, reviewing system reports, assessing claims-to-EVV alignment, and implementing troubleshooting solutions. Failure to comply with EVV requirements may result in non-compliance penalties and claim denials. Contact HFS.EVV@illinois.gov with questions.