All PlansAdministrativeLow impact
Save Time and Register for Provider Portal
L.A. Care Health Plan·CA·Provider Communication
Effective date
Aug 20, 2026
We identified it
Aug 20, 2026
Summary
L.A. Care Health Plan is promoting registration for their enhanced Provider Portal, which offers 24/7 secure access to self-service tools including Service Authorization Request (SAR) submission, member eligibility verification, claims status tracking, and provider demographic management. This is a communication-based policy change encouraging portal adoption rather than a requirement with a hard deadline.
Action Required
REQUIREMENTS: This is an informational notification, not a mandate with enforcement consequences. However, billing teams should take the following proactive steps: (1) Identify your organization's Provider Portal Administrator; if unknown, contact your L.A. Care Provider Network Account Manager or submit a Provider Portal Inquiry Form at https://www.lacare.org/providers/news/provider-portal-announcement/inquiries. (2) If your organization has not yet registered for the L.A. Care Provider Portal, have your Portal Administrator initiate registration using the reference guide at https://www.lacare.org/sites/default/files/la7715_registration_reference_guide_202605.pdf. (3) Billing staff should request access through your Portal Administrator, providing your organization name, practice location, business email address, and provider information as needed. (4) Once account creation is complete, you will receive an activation email—follow the instructions to activate your account and begin using portal features for SARs, eligibility verification, and claims tracking. (5) Store contact information for your Network Account Manager and the Provider Solutions Center (1-866-LACARE6 / 866-522-2736) for future inquiries. This change will streamline administrative workflows once portal access is established.