MedicaidAdministrativeMedium impact
Transportation network company pilot update: Lyft approval
Oregon Health Plan·OR·Plan contract
Effective date
May 17, 2024
We identified it
Aug 19, 2026
Summary
The Oregon Health Authority approved Lyft as a participating transportation network company (TNC) in Oregon's Non-Emergency Medical Transportation (NEMT) pilot program effective May 17, 2024. CCOs and their NEMT brokerages can now establish agreements with Lyft to provide transportation services for eligible Medicaid members. This expands transportation options beyond traditional NEMT providers.
Action Required
By June 2024: Billing and operations teams should verify whether your organization's CCO and NEMT brokerage partners have established agreements with Lyft. If your practice serves Oregon Medicaid patients, confirm that your eligibility verification and claims submission processes recognize Lyft as an approved NEMT transportation provider to avoid claim denials. Review OHA's TNC pilot fact sheet (referenced in policy) for specific billing and documentation requirements. Contact your NEMT broker and CCO for implementation details and any required system updates. No immediate billing system changes are required, but awareness is critical for proper claim handling.