MedicaidAdministrativeHigh impact
08-13-2026 Reminder regarding charges for forms and information requests IE LA SAC SD
Molina Healthcare·CA·Provider Bulletin
We identified it
Aug 18, 2026
Summary
Molina Healthcare of California reminds network providers that Medi-Cal members cannot be charged fees for completing forms or providing information needed to support claims or appeals related to public benefit program eligibility. This is a compliance reminder based on California Health & Safety Code Section 123114. Billing teams must ensure no fees are collected from Medi-Cal members for these services.
Action Required
Immediately: Billing team and front desk staff must stop charging Medi-Cal members any fees for completing forms or providing information that supports eligibility claims or appeals for public benefit programs. Review all current fee schedules and billing practices to identify and eliminate charges for form completion, documentation requests, and information provision to Medi-Cal members. Update billing system rules to flag and prevent charging Medi-Cal members for these services. Train all staff handling Medi-Cal member requests on this requirement. Failure to comply may result in regulatory citations from DHCS and member complaints to the Office of the Ombudsman. Reference the November 20, 2024 DHCS provider reminder for additional guidance.