MedicaidAdministrativeLow impact
BT2025143: IHCP announces a change to Customer Assistance call center hours
Indiana Medicaid (IHCP)·IN·Provider Bulletin
Effective date
Oct 27, 2025
We identified it
Jun 18, 2026
Summary
IHCP is reducing Customer Assistance call center hours from 8 a.m.-6 p.m. to 8 a.m.-5 p.m., Monday through Friday, effective October 27, 2025. This affects all phone support lines including Provider Assistance, but GABBY virtual assistant remains available 24/7.
Action Required
By October 27, 2025: Notify all staff that IHCP Customer Assistance phone support (800-457-4584) will only be available 8 a.m.-5 p.m. instead of 8 a.m.-6 p.m. Monday-Friday. Update any internal documentation or workflows that reference call center hours. Note that GABBY virtual assistant remains available 24/7 for provider assistance.