MedicaidAdministrativeMedium impact
STEPS Planned System Outage – August 14, 2026 to August 16, 2026
Texas Medicaid·TX·System Updates
Effective date
Aug 14, 2026
We identified it
Aug 15, 2026
Summary
The State of Texas Electronic Provider System (STEPS) will be unavailable from Friday, August 14, 2026 at 5:00 p.m. CDT through Sunday, August 16, 2026 at 9:00 p.m. CDT due to planned system maintenance. Billing teams will have no access to STEPS during this 64-hour window and must plan accordingly for any submissions or inquiries requiring STEPS access.
Action Required
By August 14, 2026 at 5:00 p.m. CDT: Billing team must halt all STEPS submissions and access attempts. Complete and submit any time-sensitive STEPS transactions (prior authorizations, claims, provider inquiries) before the outage begins. Plan alternative workflows for staff during the August 14-16 outage window. Document any claims or requests that require STEPS submission and process them immediately after system restoration on August 16 at 9:00 p.m. CDT. Notify providers of the outage to prevent delays in their operations. For urgent issues during the outage, document details for submission to HHSC Provider Finance after system restoration. Failure to plan ahead may result in delayed claim submissions, authorization processing, and provider service interruptions.