MedicaidAdministrativeHigh impact
COVID Flexibilities Update - Expiration of Grace Period on August 29, 2021
Aetna Better Health of Virginia·VA·Provider Notification
Effective date
Aug 29, 2021
We identified it
Aug 13, 2026
Summary
Aetna Better Health of Virginia is ending COVID-related flexibilities and grace periods effective August 29, 2021. This means temporary billing accommodations, documentation waivers, or other pandemic-related exceptions will no longer apply, and standard policy requirements will be fully reinstated for Virginia Medicaid members.
Action Required
By August 29, 2021: Billing team must audit all active billing processes and remove any COVID-related flexibilities or exceptions that were temporarily implemented. Reinstate standard documentation requirements, prior authorization protocols, and billing rules for all Aetna Better Health of Virginia claims. Review claim submission procedures to ensure compliance with non-emergency billing requirements. Notify providers that grace periods for documentation submission and billing corrections have ended. Failure to comply with reinstated standard policies will result in claim denials and potential recoupment of previously paid claims.