MedicaidAdministrativeLow impact
National Suicide Prevention Lifeline - Use “988” for Mental Health Support
Aetna Better Health of Virginia·VA · Psychiatry·Provider Notification
We identified it
Aug 13, 2026
Summary
Aetna Better Health of Virginia is notifying providers about the National Suicide Prevention Lifeline's transition to the 988 call number for mental health support. Providers should communicate this resource to patients and update any patient-facing materials, websites, or referral documentation that may reference older crisis hotline numbers.
Action Required
Immediately: Front desk and clinical staff should update patient education materials, website resources, and crisis referral documentation to include the 988 Suicide Prevention Lifeline number. Providers should familiarize themselves with this resource to communicate it to patients during relevant encounters. No billing system changes are required. This is informational only.