MedicaidAdministrativeLow impact
BT2025180: FSSA DDARS updates complaint investigation policy for BDS Medicaid and state line services
Indiana Medicaid (IHCP)·IN · PM&R (Physical Medicine & Rehab), Physical Therapy, Occupational Therapy·Medical Policy
Effective date
Jan 16, 2026
We identified it
Jun 18, 2026
Summary
Indiana FSSA is updating its complaint investigation policy for Bureau of Disability Services (BDS) Medicaid and state line services, effective January 16, 2026. The changes include organizational restructuring, expanded waiver coverage, and clarified investigation procedures for disability services complaints.
Action Required
Before January 16, 2026: Indiana providers serving BDS Medicaid and state line disability services should review the updated complaint investigation policy on the FSSA DDARS website at in.gov/fssa/ddars. Administrative staff should note the new Bureau of Quality Improvement Services (BQIS) structure and updated complaint procedures for any quality issues or investigations.