MedicaidAdministrativeLow impact
Spring
Aetna Better Health of Virginia·VA·Newsletter
We identified it
Aug 13, 2026
Summary
This Aetna Better Health of Virginia provider newsletter (Spring 2024) contains administrative guidance updates including expanded use of the Availity provider portal, new continuing education modules, clarification on interpreter services as a covered benefit, and emphasis on integrated care management and inter-provider communication. No new billing code changes or coverage restrictions are imposed, but practices should ensure compliance with communication and care coordination expectations.
Action Required
No immediate billing system changes required. ACTION FOR COMPLIANCE: (1) Providers and administrative staff should register/verify access to Availity portal at AetnaBetterHealth.com/Virginia if not already registered; call 1-800-282-4548 for assistance. (2) Providers should review the Clinical Practice Guidelines at AetnaBetterHealth.com/Virginia/providers under 'Clinical practice guidelines' section to ensure treatment alignment. (3) Billing and clinical staff should be aware that interpreter and translation services are provided at no cost to providers or members when using Aetna's contracted service (call 1-800-279-1878); document when interpreters are used. (4) Providers should familiarize staff with the Integrated Care Management program referral process (call 1-800-279-1878) for patients with chronic conditions (diabetes, COPD, asthma, coronary artery disease, depression, congestive heart failure) and substance use disorders. (5) Complete available continuing education modules (HEDIS, CLAS cultural competency, EPSDT) at provider's convenience for free CME credits and contractual compliance.