Notification of Licensing Status for 23-Hour Crisis Stabilization Services

By February 10, 2025: Billing team must identify whether your practice is enrolled for 23-hour crisis stabilization services with Aetna Better Health of Virginia. If not enrolled by the December 2, 2024 deadline, immediately stop billing for 23-hour crisis stabilization services to Aetna Better Health of Virginia, as claims will be denied and no reimbursement will be provided until enrollment is completed and approved. Update billing system flags and encounter templates to prevent billing this service. Contact the PRSS Provider Enrollment Helpline at 1-804-270-5105 or 1-888-829-5373, or email vamedicaidproviderenrollment@gainwelltechnologies.com to verify enrollment status and inquire about re-enrollment options. Billing team must also prepare for member transitions to other licensed providers and ensure no claims are submitted for this service while enrollment is incomplete.