MedicaidAdministrativeLow impact
Summer
Aetna Better Health of Virginia·VA·Newsletter
We identified it
Aug 13, 2026
Summary
This is an Aetna Better Health of Virginia Medicaid provider newsletter (Summer 2026) containing informational updates about member benefits and provider standards. Key items include transportation benefit reminders, a new free texting program for closing care gaps (no provider cost), updated CCC Plus Waiver documentation requirements, and access/availability appointment standards for PCPs, behavioral health, and prenatal providers. No billing code changes or coverage denials are introduced.
Action Required
No immediate billing action required. This is a provider newsletter with informational content. Administrative action: (1) Providers may optionally enroll in the free mPulse texting program for care gap closure by emailing QualityManagementPrograms@Aetna.com; (2) Waiver providers should review the updated CCC Plus Waiver Provider Manual on the MES portal and ensure staff understand corrected documentation requirements (use line-through, never white-out); (3) All providers should verify they meet the stated access/availability standards (PCP routine within 30 days, urgent within 24 hours, behavioral health initial visit within 5 business days, prenatal first/second trimester within 7 days). No changes to current billing workflows or claim submission are mandated by this newsletter.