Medicare AdvantageAdministrativeLow impact
Post-Visit Surveys Support Member Experiences
HealthSpring·Quality
Effective date
Jun 30, 2026
We identified it
Aug 13, 2026
Summary
HealthSpring Medicare Advantage will automatically send post-visit surveys to members after PCP routine or sick visits to measure care quality across six areas. The billing team should be aware that claims for these visits trigger survey distribution, and providers should encourage members to complete surveys as they contribute to CMS Star Ratings. This is an informational policy with no billing code changes or workflow modifications required.
Action Required
No specific billing team action required. This is an informational policy regarding member experience surveys. Providers may optionally encourage members who report receiving surveys to complete them, as responses contribute to practice Star Ratings. No changes to billing codes, prior authorization, documentation requirements, or claim submission processes are needed. Billing team should be aware that routine and sick visit claims trigger automated survey distribution by Press Ganey on behalf of HealthSpring.