Medicare AdvantageAdministrativeMedium impact
Watch for Your Access and Availability Survey
HealthSpring·Quality
Effective date
Aug 1, 2026
We identified it
Aug 13, 2026
Summary
HealthSpring will conduct a mandatory Medicare Advantage appointment wait times and after-hours access survey in August 2026, contacting a random sample of contracted providers via email or mail. Providers must respond to this CMS-required survey to demonstrate network accessibility compliance. All Medicare Advantage providers are expected to adhere to CMS-established wait time standards for primary care, specialist care, and behavioral health services.
Action Required
By August 2026: Providers and office managers must monitor email and mail for HealthSpring's appointment wait times and after-hours access survey. Designate a qualifying staff member (physician, nurse, office manager, or other qualifying staff) to complete the online survey promptly upon receipt. If an initial email is received, expect a reminder email seven days later if no response is submitted. Ensure your practice is compliant with CMS-established wait time standards for primary care, specialist care, and behavioral health services before survey completion. Non-response or non-compliance may impact Medicare Advantage network status and member satisfaction metrics.