All PlansAdministrativeMedium impact
Need access to past remittance advices? Take action today on the new Provider Portal
Priority Health·Claims & Billing
Effective date
Sep 1, 2026
We identified it
Aug 13, 2026
Summary
Priority Health's new Provider Portal launches September 1, 2026, with automatic access to remittance advices (RAs) for dates of service from that date forward. To access historical RAs (dating back 180 days before Sept. 1), billing staff must add the 'Remittance Review' role to their portal account before or immediately after the portal goes live.
Action Required
Before September 1, 2026: Billing team must ensure all staff requiring access to past remittance advices have added the 'Remittance Review' role to their Provider Portal account. This can be done in two ways: (1) Select 'Remittance Review' under Additional Information when initially requesting an account, or (2) After account access is granted, navigate to Menu > Settings > Roles and Specialties and add 'Remittance Review' to Staff Roles. Without this role assignment completed by the portal launch date, staff will not have immediate access to historical RAs. Once configured, past RAs will be viewable in the portal under Provider Remittance Advice in CRMs (be sure to uncheck 'Created By Me' when searching). RAs older than 180 days before Sept. 1 require calling Provider Services. If account setup has not yet begun, visit the Getting Started page on Priority Health's website. For assistance after Sept. 1, call 800.942.4765.