Important Reminders for the E-sign Process for Provider Enrollment Applications

Before June 9, 2025 (or immediately if already past date): (1) Billing team and providers must ensure all required signer email addresses are entered correctly and completely in provider enrollment application fields—use only the specific email address type required for each application (e.g., practitioner's email for practitioner field only). (2) Ensure practice email systems accept and do not filter emails from @bcbssc.com domain and from echosign@echosign.com (JOSEPH PINEDA via Adobe Acrobat Sign) to receive e-signature requests and enrollment communications. (3) All providers signing documents via Adobe must confirm signature type is set to 'Type' (not 'Image') before submitting; switch to 'Type' if Image appears, as Image signatures lack required date/time stamps and will be returned for correction, delaying processing. (4) Do not delete or ignore e-sign emails from noreply@salesforce.com or noreply.mypep@bcbssc.com—these are not spam. Consequences of non-compliance: Missing/incorrect emails cause enrollment delays; Image signatures trigger rejection and resubmission requirements; filtering legitimate emails may result in missed signature requests and application processing failures.