MedicaidAdministrativeMedium impact
Pharmacy Administration Helpdesk Change of Business Hours
Missouri Medicaid (MO HealthNet)·MO · Pharmacy·Pharmacy
Effective date
Aug 31, 2026
We identified it
Aug 11, 2026
Summary
The MO HealthNet Pharmacy Administration Helpdesk is updating its business hours effective August 31, 2026, to Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time. Providers should use the updated contact information (email: MHD.PharmacyAdmin@dss.mo.gov or phone: (573) 751-6963) for pharmacy program inquiries, claims adjudication, MORx questions, TPL coordination, and pricing issues.
Action Required
By August 31, 2026: Billing and pharmacy teams must update internal contact procedures and staff resources to reflect the new helpdesk hours (Monday-Friday, 8:00 a.m. to 4:30 p.m. Central). Update any posted contact information, EHR documentation, and staff reference materials with the correct phone number (573) 751-6963 and email (MHD.PharmacyAdmin@dss.mo.gov). Communicate the new hours to all staff members who contact MO HealthNet for pharmacy claims adjudication, MORx inquiries, TPL coordination, or pricing questions to prevent delayed claim processing due to calling outside business hours.