MedicaidAdministrativeMedium impact
26-911 Use Language Assistance Program to Meet Members' Language Needs
Health Net·CA·Provider News
We identified it
Aug 11, 2026
Summary
HealthNet California has updated Policy 26-911 to clarify the Language Assistance Program (LAP) requirements for providers to meet members' language service needs. This policy applies to multiple provider types (physicians, PPGs, ancillary providers, community supports, ECM, and behavioral health) across 10 California counties for Medi-Cal coverage. Providers must utilize the LAP to ensure compliance with language accessibility requirements.
Action Required
Immediately: All provider types (physicians, practitioners, PPGs, ancillary providers, community supports providers, ECM providers, and behavioral health providers) must review the Language Assistance Program Provider Update PDF available at the policy link. Providers serving Medi-Cal members in Amador, Calaveras, Inyo, Los Angeles, Mono, Sacramento, San Joaquin, Stanislaus, Tulare, or Tuolumne counties must familiarize themselves with LAP procedures and incorporate language assistance protocols into their intake and service delivery workflows. Update patient intake forms and staff training to reflect LAP requirements. Failure to provide language assistance services as required may result in compliance violations and potential claim denials for non-compliant encounters.