MedicaidAdministrativeMedium impact
26-913 Use Language Assistance Program to Meet Members' Language Needs
Health Net·CA·Provider News
We identified it
Aug 11, 2026
Summary
HealthNet California has released a new Language Assistance Program (LAP) policy (26-913) designed to help providers meet language service requirements for Medi-Cal members in Imperial County. The policy provides tools and resources to streamline compliance with language assistance obligations across multiple provider types including physicians, ancillary providers, and behavioral health providers.
Action Required
Immediately: All billing and clinical staff should review the Language Assistance Program policy and download the Provider Update (PDF) from the HealthNet provider library. Designate a team member to review language service requirements and communicate processes to all staff who interact with Medi-Cal members in Imperial County. Ensure front desk, clinical, and billing staff understand how to access and utilize the LAP to support non-English speaking members. No specific billing system changes are required at this time, but workflow updates may be needed to document language assistance services provided.