All PlansAdministrativeMedium impact
Provider OnLine migration
UPMC Health Plan·Provider Announcement
Effective date
Jun 13, 2024
We identified it
Aug 7, 2026
Summary
UPMC Provider OnLine portal underwent a security migration on June 13, 2024. Users who had not logged in for 150+ days before the migration may need to re-register for access. Office OAAs (Office Account Administrators) must re-establish user access, or new OAA applications must be completed if none exists.
Action Required
By June 13, 2024 (already effective): Office staff should immediately verify Provider OnLine access status. Contact UPMC web support at 1-800-937-0438 to: (1) determine if your Tax ID has an established OAA, and (2) have the OAA re-register any users who have not logged in since December 15, 2023 (150 days before migration). If no OAA exists, complete the OAA Application through web support. Billing and administrative staff with inactive Provider OnLine accounts must contact their office OAA to request re-registration before attempting to access billing portals, claims status, or eligibility tools. Failure to re-register may block access to critical UPMC billing and claims functions.