Medicare AdvantageAdministrativeMedium impact
New Provider OnLine security updates coming soon
UPMC Health Plan·Provider Announcement
Effective date
Nov 8, 2024
We identified it
Aug 7, 2026
Summary
UPMC Health Plan is updating Provider OnLine security settings effective November 8, 2024. All existing user accounts will be migrated to the new system, and users must complete mandatory steps on first login including password creation, terms agreement, and two-step authentication setup. This affects all staff accessing the provider portal for claims, eligibility, and billing functions.
Action Required
By November 8, 2024: All billing staff and providers with UPMC Health Plan Provider OnLine access must complete mandatory portal updates upon first login after the migration. Required actions include: (1) Enter existing username and password, (2) Create a new password meeting updated security requirements (existing passwords acceptable if compliant), (3) Accept new terms and conditions, (4) Configure two-step authentication. Billing team should notify all users with portal access to expect this prompt and prepare for potential temporary access delays during login. Document completion of two-step authentication setup to ensure uninterrupted access to eligibility verification, claims submission, and provider account functions. Contact UPMC Provider Services at 1-800-937-0438 with questions. Failure to complete setup will prevent portal access for claims and billing inquiries.