All PlansCoverageMedium impact
Medical device correction: FreeStyle Libre 3 (Abbott – December)
UPMC Health Plan·Endocrinology, Pharmacy, Internal Medicine +2 more·Pharmacy
We identified it
Aug 7, 2026
Summary
Abbott has issued a medical device correction for certain FreeStyle Libre 3 and FreeStyle Libre 3 Plus sensors (specific model numbers and UDI-DIs listed) due to risk of false low glucose readings. Affected patients should stop using these devices immediately, verify their device at FreeStyleCheck.com, and contact Abbott for free replacements. This is a safety recall requiring patient notification and potential claim impact for glucose monitoring supplies.
Action Required
Immediately: (1) Billing team and clinical staff should identify patients with affected FreeStyle Libre 3 sensor model numbers (72081-01, 72080-01, 78768-01, 78769-01) or UDI-DIs (00357599818005, 00357599819002, 00357599844011, 00357599843014) in their records. (2) Contact these patients directly to inform them of the device correction and direct them to FreeStyleCheck.com to verify if their specific device is affected. (3) Advise patients to stop using affected devices immediately and contact Abbott at 1-833-815-4273 (available 7 days/week, 8 a.m.–8 p.m. ET) for free replacement sensors. (4) Update intake and patient communication protocols to screen for use of these specific device model/UDI numbers. (5) Do not bill for replacements—Abbott is providing them at no cost. (6) Coordinate with endocrinology and diabetes education staff to ensure consistent patient messaging. Document all patient outreach attempts.