All PlansAdministrativeHigh impact
Voluntary nationwide recall: True Metrix (Trividia – May)
UPMC Health Plan·Pharmacy, Endocrinology, Internal Medicine +2 more·Pharmacy
We identified it
Aug 7, 2026
Summary
Trividia Health has issued a nationwide voluntary recall of all True Metrix Blood Glucose Systems due to a software design flaw where the E-5 Error Code displays identically for two different conditions: critically high blood sugar (>600 mg/dL) or test strip errors. This ambiguity can delay or lead to improper treatment. As of January 16, 2026, 114 serious injuries and one death have been reported. Billing teams must alert providers and patients to this recall and ensure proper documentation of any related patient safety incidents or claim adjustments.
Action Required
Immediately: Alert all providers who prescribe or recommend True Metrix Blood Glucose meters to this recall. Providers should contact patients using this device and direct them to call Trividia Health at 1-888-835-2723 (TTY: 711) or visit the FDA website for more information. Billing team must monitor for claim denials or adjustments related to device replacement, monitoring adjustments, or any adverse events tied to this recall. Document all patient contacts and replacement device provisions in patient records. Flag any claims related to complications from E-5 Error Code misinterpretation for manual review to ensure proper coding and reimbursement. Coordinate with clinical staff to update EHR alerts for patients on this device.