All PlansAdministrativeMedium impact
Voluntary nationwide recall: Dexcom G7 sensors (June 2026)
UPMC Health Plan·Endocrinology, Pediatrics, Internal Medicine +1 more·Pharmacy
Effective date
Jun 1, 2026
We identified it
Aug 7, 2026
Summary
Dexcom, Inc. is conducting a voluntary nationwide recall of two specific lots of Dexcom G7 glucose monitoring sensors (lots 1725204004 and 1725069002) due to theft and potential quality issues including improper sterilization and missing sensor readings. Patients with affected lots should stop use immediately and contact Dexcom Customer Support at 844-478-1600 for replacement sensors. The billing team should be prepared to handle replacement sensor claims and potential claim adjustments for affected patients.
Action Required
Immediately: Billing team should monitor for claims related to Dexcom G7 sensor replacements (lots 1725204004 and 1725069002). Set up a tracking mechanism to identify and flag claims from patients who may have received recalled sensors. When replacement sensors are provided by Dexcom, coordinate with providers and patients to ensure proper claim adjustments and resubmissions. Update any internal alerts or patient communication templates to reference the Dexcom recall and direct patients to check https://dexcom.com/theft-check or call 844-478-1600. Notify providers to document in patient records when patients receive replacement sensors due to this recall. No billing code changes are required at this time, but claims processing may need manual review for affected patients until inventory is confirmed clear.