MedicaidAdministrativeMedium impact
BT202680: IHCP advises providers of TRUE METRIX blood glucose label correction
Indiana Medicaid (IHCP)·IN · Endocrinology, Family Medicine, Internal Medicine +1 more·Provider Bulletin
Effective date
Feb 6, 2026
We identified it
Jun 18, 2026
Summary
Indiana Medicaid (IHCP) issued a safety alert regarding TRUE METRIX blood glucose monitors on their Preferred Diabetes Supply List due to a labeling error that could delay treatment for dangerously high blood sugar levels. Patients should transition to alternative glucose monitors or seek immediate medical attention if they receive an E-5 error code while experiencing high glucose symptoms.
Action Required
Immediately: Clinical staff should identify patients using TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO, or TRUE METRIX PRO glucose monitors and advise them to transition to alternative testing methods or contact Trividia Health at 888-943-2387 for free replacement TRUENESS monitors. Update patient education materials to include E-5 error code safety instructions. Providers should discuss alternative glucose monitoring options with high-risk diabetic patients during visits.