MedicaidDocumentationHigh impact
26-948 Document IHA Outreach Attempts in Cozeva to Support DHCS Audit Requirements
Health Net·CA · Family Medicine, General Practice, Internal Medicine·Provider News
We identified it
Aug 4, 2026
Summary
Primary care physicians in Fresno, Kings, and Madera counties must now document all Initial Health Appointment (IHA) outreach attempts in Cozeva, including unsuccessful contact attempts, to meet DHCS audit requirements. This documentation supports audit readiness and demonstrates outreach efforts to eligible Medi-Cal patients.
Action Required
Immediately: Primary care physicians and billing/administrative staff must begin recording ALL IHA outreach attempts in Cozeva, including unsuccessful contact attempts. Ensure completed IHAs for eligible patients are documented in the system. Billing team should update internal workflows and provider reminders to emphasize documentation of failed outreach attempts. Review the 'Tips for Completing the Initial Health Appointment' resource in the Provider Library (Medi-Cal > Education, Training and Other Resources). Failure to document outreach attempts will result in audit findings and potential compliance issues with DHCS. Contact CalViva Health at 888-893-1569 for questions.