26-949 Document IHA Outreach Attempts in Cozeva® to Support DHCS Audit Requirements

Immediately: Primary care providers must begin recording ALL IHA outreach attempts in Cozeva®, including unsuccessful contact attempts and completed IHAs for eligible Medi-Cal patients. Billing team should: (1) Audit current Cozeva® documentation practices to ensure outreach attempts are being captured; (2) Train front desk and clinical staff on proper documentation of both successful and unsuccessful outreach contacts in Cozeva®; (3) Implement workflow to ensure every outreach attempt is logged before marking a patient as unable to contact; (4) Review the 'Tips for Completing the Initial Health Appointment' resource in the Provider Library (Medi-Cal > Education, Training and Other Resources section) for current IHA requirements, service codes, and documentation guidance. Failure to document outreach attempts will result in audit non-compliance and potential DHCS findings. Contact Community Health Plan of Imperial Valley at 833-236-4141 with questions.