CommercialPrior AuthMedium impact
Updated prior auth process for Salvation Army – Southern Territory members
UnitedHealthcare·Network News
Effective date
Jan 1, 2026
We identified it
Aug 2, 2026
Summary
As of January 1, 2026, prior authorizations for Salvation Army – Southern Territory members with Choice Plus network access must now be submitted to Chesterfield Resources (800-305-4271) instead of the previous authorization process. Emergency admissions must be reported within 24 hours. This is a routing change for a specific employer group plan.
Action Required
By December 31, 2025: Billing and authorization staff must update all internal systems, workflows, and provider communications to route prior authorization requests for Salvation Army – Southern Territory members to Chesterfield Resources at 800-305-4271 instead of previous channels. Update EMR/EHR templates, prior auth tracking systems, and staff reference materials with the new contact information. Establish a process to ensure emergency admissions are reported to Chesterfield Resources within 24 hours. Train front desk, clinical, and billing staff on the new routing. Failure to use the correct authorization channel may result in claim denials or delayed authorization approvals.