MedicaidAdministrativeMedium impact
New York Medicaid: Complete required cultural competency training
UnitedHealthcare·NY·State news
Effective date
Oct 1, 2026
We identified it
Aug 2, 2026
Summary
New York Medicaid now requires all healthcare professionals to complete state-accredited cultural competency training through the Think Cultural Health program by October 1, 2026. This is an annual requirement from the New York State Department of Health. Completion can be tracked and attested through the UnitedHealthcare Provider Portal to simplify the compliance process.
Action Required
By October 1, 2026: All providers and healthcare professionals must complete the required cultural competency training. Recommended approach: (1) Providers should sign into the UnitedHealthcare Provider Portal using their One Healthcare ID; (2) Navigate to Profile & Settings > Tailored Training > Required Training tab; (3) Complete the Think Cultural Health course corresponding to their specialty; (4) Return to Tailored Training page and mark course as completed under Bulk Options to generate automatic evidence of completion. Alternative: If Provider Portal access is unavailable, providers must complete training directly through the U.S. Department of Health & Human Services Think Cultural Health guide, download the roster, and email completed documentation to csnewyork_culturalcompetencetraining@uhc.com with subject line 'Think Cultural Health training.' Billing and administrative staff should track provider completion status to ensure compliance. Non-completion may impact provider credentialing and enrollment status with New York Medicaid plans.